USA Nails and Footspa Mosman

Went there 2 days ago after work must been already after 6pm, which i didn't think they would do my nails, just wanted to get some information, find out if they do SNS, but the lady got me to sit down and was ready to start, she notified me that they charge to remove the acrylic which I already had, which was fine, thought they were still open for a while and I was there, so if it's done i wouldn't have to worry about appointment or anything. I asked her to leave my natural nails which have been growing so well underneath the acrylic.
She started to remove the acrylic without any care very rough and fast, it was very painful and ended up ripping my nails from skin due to not been careful, it was bleeding, she told me my nails were too thin.... (this isn't the first time I'm getting acrylics removed at, and never had my nails ripped) then the second ...read more

Would definitely not recommend a visit to this nail salon. The staff are not pleasant and constantly talk to each other in their home language.
I chose a colour I wanted and then they proceeded to add another colour to it and wouldn't listen to my concerns.

Friendly staff, amazing service. I don't understand how they've received bad reviews - I've been here for a while now and never have I had a bad experience. My shellac always lasts for ages and they take care of my nails very well.

They opened a few months back so the store is quite new. I came here with a couple of girlfriends yesterday and they took care of us all very well. The salon is very sterile, the staff are friendly and they perfected the nails and waxing services. My girlfriends and I would highly recommend!

PROS: good nail shape, clean and pleasant shop, affordable.
CONS: messy polish, unfriendly almost rude staff, staff often spoke in foreign language in front of customers even though they could all speak english, unorganised, very understaffed and told every customer to wait 10 minutes but took much longer, rushed and poor quality pedicure.

Overall would definitely not recommend or go again. Not a satisfied customer :(