Velogear

Avoid at all costs. Warehouse scam company. Not bike industry friends.

Velogear sent an inferior product to the documented product I ordered. Velogear refused to prepay for return postage and claimed international door-to-door postage and courier postage in Australia did not exist. Velogear made insulting personal insinuations in their email correspondence. Their actions are in violation of several sections of Australian Consumer Law.

Secondary to this, the state of the box (pictured) leads me to belive this has been handled roughly on a warehouse floor for the few years this product has been available.

Ordered a bike rack on the 24th of October 23,
the order should be with me by the 31st.
I email Velogear (which should be renamed "Scamogear")
and they ignore me after multiple emails.
I went through eBay and eBay is just as hopeless to get through to, so I could
only log an investigation after a certain date.
Then they said they'd look into it and I got an email from Veloscamo to say they
are busy and if they did a refund, it would incur some kind of surcharge, lol
Then I got PayPal involved and the next morning I received an email from Veloscam to say
that they only received the order today, lol
It is now in the post (I won't hold my breath)
PLEASE FOR YOUR SANITY, DON'T DEAL WITH VELOGEAR and look elsewhere.

Refused to process warranty on defective item,
told me it was my fault.

They refused to communicate with me after two emails.

Hi everyone, This company sell some items discounted. As we see when they make discount they send damaged products. When you complaint them they try to gain time for legal requirements not to pay you back. They sell rubbish products. If you try to get your money back suddenly they stop replying you. After all these similar reviews think again before you buy.

First delivery arrived super fast. Had great service, replacing a part for free, even though I had ordered the wrong part.