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In summary, we would not recommend Velux who were unwilling to fix the insect screen under warranty, charged $180 without ever indicating a charge would be applied and after complaint was made refused to budge their position. Our experience would suggest that you can have little faith in Velux's commitment to resolving issues when their product fails. Their competitor may be the better choice. Velux is by no means a cheap brand or product but they seem to ignore both their own warranty/guarantee and consumers statutory guarantee ...read more
