Vet Happy Valley

Vet Happy Valley

As vets itâ??s always tempting to talk about our credentials and years of experience. And while we that is important to you, letâ??s be frank. Whatâ??s most important to you are NOT our qualifications. Itâ??s knowing 3 things that:

Your pet will be nurtured in our care
We recognise your needs and expectations
Weâ??ll do our utmost to ensure your pet is healthy and happy

As pet lovers ourselves, itâ??s the little things we do for you and your pet that demonstrate we care.

We call them our â??5 Points of Commitmentâ?�. Here they are:

To ensure you feel welcome â?? and most importantly so does your pet â?? upon arrival youâ??ll be greeted by the smiling faces of our reception staff. Our nurses will spend time with youâ?¦ and make a fuss of your pet to ensure it feels calm and safe.
Weâ??re committed to being available to you and your pet day or night. Itâ??s why we have an after hours service for you to phone. Whether itâ??s midnight or Sunday afternoon, a vet is always available to speak to.
We know how stressful it is when your pet suddenly requires urgent veterinary attention. Itâ??s why in emergencies you donâ??t wait for an appointment â?? we fit you in on the day of the call. For serious situations you cut the line so your pet gets immediate medical attention.
Weâ??re committed to giving you a full range of optionsâ?¦ and then working through them one at a time until we arrive at the option youâ??re happiest with. You wonâ??t be pressured into making any decision or choosing a particular treatment. Instead, youâ??ll learn all the options available, including the pros, the cons and cost of each option. We then agree on which option best suits you and your pet.
Weâ??re committed to keeping your pet happy and relaxed. From the treats we give your pet on arrivalâ?¦ to speaking your petâ??s name in a soft tone, itâ??s all about making it a stress free experience.
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