Victor Glass Service Pty Ltd

We have worked with Victor Glass on a number of our projects and can't recommend them enough! Great service and extremely helpful!

Sadly I had an awful experience with this supplier. I took a 100mm piece of glass the size of a small door to them for resizing to correct a small chip on the corner. This glass cost a small fortune when I purchased it. I then called the morning of collection to confirm that it was ready and drove from Newtown through to Dee Why which took me 40 minutes. They then kept me waiting 20 minutes because the person in the know was "upstairs"? Upon staff arrival told me that the glass had broken during the cutting process and that they do not take any responsibility for customer's broken glass that was sourced elsewhere. They pointed out two small signs stating this policy (one in the far corner of their workshop and the other in their office which I never went in to). I told staff that they should advise customers of this policy before accepting a job. They said it was policy and they could do nothing to remedy the situation. I asked them to speak to the management to ...read more