Virgin Blue

Staff at the airport are extremely rude!

They cancelled my flight, and put me on a later flight.
When I asked to be put on a earlier flight, the staff asked me to pay minimum of $90 to change the flights.
So even though there were empty seats in earlier flights, I had to go on the later flight!

Thanks virgin for making me late!!

I recently flew with Virgin Airline returning from a domestic trip from Sydney to Melbourne. Its been quite some time since Ive flown with them, generally speaking when flying for business I do tend to opt for Qantas. On this occasions there was a huge difference in prices based on a similar flight time. The flight was on schedule, the service was great and they offered a snack and drink in which in the past I would have to pay for even a drink. The only minor downfall was no headphones or personalized entertainment for each passenger but that didnt affect the flight experience given it was such a short flight. I would definitely consider flying with them again for my next trip.

I really love flying with Virgin Blue. I've done a couple of international flights with them and have been very well looked after & comfortable. On a flight to the States a year ago, I felt really sick & like I was going to pass out. The flight attendant gave me a row to lie down in, a cold washer, water and oxygen. And she stayed with me until I felt better. She was amazing!
Recently I did a long haul flight with a much cheaper airline & I swear I'll never do that again! I arrived at my destination totally wrecked, tired & hungry.
Go Virgin Blue! :)

Whilst other airlines are cutting back, I like the fact Virgin still gives you a feeling of getting a real service and value for money. Pricing isn't as cheap, but the tend to keep their departure times (unlike others that are always delayed!).

I had planned to write a great review about food on board that leaves other airlines way behind, on the flight...but I admit that I have been hurt and thrown off. Virgin lost my bag and the staff at the airport did not seem concerned. Other airlines have an emergency personals bag that they give in such cases, Virgin - "you call us with this detail and that and we will look". No great compassion. No great care for me as a loyal customer. Sadly, it is the negatives that make the most lasting impressions.