Wally's Carpet Cleaning

I have tried many carpet cleaning services over the years and Steve at Wally's has been the best. He managed to get rid of marks that I thought would be impossible to remove - mostly from children and pets (even felt tip pen, chocolate cake stain and sunscreen!). The carpets look brand new.

Sorry to say I had a poor customer experience with this company. I booked 7 weeks in advance as I wanted to have my carpet clean for Christmas. Due to access issues a portable machine was suggested but when they arrived on site they said they were unable to do the job as it was on a lower level. They suggested I ring around and find someone else, a week and a half out from Christmas! After several phone calls we rearranged the job to the next day when a small vehicle was available and an inbuilt machine could be used. Next came confusion over the price, the rate went up slightly. I was okay with this as I had read good reviews and thought it was worth it for a good job. However, at 5pm the evening before the second van was due to a arrive I got the phone call. The belt had broken and they couldn't do the job! I understand these things happen but was of course very, very disappointed. When I enquired when the job could be rescheduled for I was again advised to ...read more