Warby Street Physiotherapy and Spinal Injuries Centre

I have been a client at Di Ellem's Physiotherapy and Spinal Injuries Centre since before 1986 after spinal injuries and complications. Every one of her Physio's, Dallas Wilson, Marlene Berry and Di have been especially kind and caring through very stressful periods. The centre has never acted unprofessional and have bent over backwards for my situation. Jen Pam Rita Marge and Linda have to be the kindest most caring people. In my experience with more than 200 treatments have I found them to courteous and on time. It is one of the rare medical clinics that strive to have their appointments on time. Also in my experience if anything has gone wrong they have gone out of their way to make up for the appointment I was late for or forgotten for whatever reason. At no time have I been treated with less than the utmost respect.

Over the many years I have been attending this clinic I have never known any of the staff to be anything but courteous and helpful and I too have been late on a number of occasions but have never been treated with anything but respect by the staff, and on those occasions, may have had to wait a little - which anyone would expect in such a busy practice, however have never been turned away nor had my booking cancelled. This just does not happen, especially if you are only 5 minutes late and phone ahead. The negative reference to (Diana & Co) about such a professional and popular physiotherapy practice leaves me astonished. Diana Ellem has been my physiotherapist for over two decades now and is well respected by her staff and patients, not to mention other medical professionals who hold her in the highest regard. I would not hesitate to highly recommend Diana Ellem and her team at Warby Street Physiotherapy & Sports Injuries Centre for her high ...read more

I have been a patient at the Warby Street Clinic for over three years and have great admiration for Diana Ellem and her team.

The ladies in the front office know me all by name and always give me a cheery hello on arrival for my weekly visits ,whether it is for Physio or in the Hydrotherapy Pool.

Diana has a dedicated team of staff who appear to go above and beyond their daily ...read more

Having been a client of Warby Street Physiotherapy for many years I haven't had this sort of experience at all.

The office staff - only too happy to help you, and as for being late for an appointment, they have a 10minutes over time , so that if you are late and ring, then there is no problem. You still get in for your appointment or they then rebook you when you ring in.

Mrs. Ellem - the owner of the business, is very much client focused and she makes sure that the staff go overboard to try accommodate clients ...read more

Firstly, for a clinic with (and I quote from the website) "...over 25 years" of experience, you would think that simple things like clerical and booking duties would not be an issue.



Unfortunately, this wasn't the case with my experience. After booking an appointment on Wednesday morning, reception had told me the last appointment ...read more