Watchdepots

Bought a Tissot watch and it was faulty. Sent it back and it finally came back but was broken and not working. Now I can't get in contact with them and have no watch or money!

If I could give O stars I would!!
I purchased a Tissot watch from Watch depots in Dec 2016. After the watch arrived from China, I realised it was difinetely not as advertised!! I complained to watch Depots and they said they did not agree and to get proof.
It was not the same watch they advertised, so I sent it off to a Tissot service centre in Melbourne to confirm.
Swatch group Australia (Tissot Aus) confirmed in writing that it was not the watch I paid for on their website.
I then sent this written proof on to watch depot and asked for a discount - they then ceased communication with me and refused to return contact to me.
I was finally able to resolve the issue by requesting my bank process a dispute - based on the written proof I had from Swatch Group.
Watch Depots refused to contact me until I provided proof to the bank. Very unprofessional conduct.

I bought a Daniel Wellington watch from these people roughly a month ago. Upon receiving the watch, after delayed shipping, I discovered it was not a "real" Daniel Wellington. It was too light, the face had a silver tinge, the hands were too long and the branding on the leather strap was backwards. All in all, not what I ordered, a 'replica' of the real thing.
I contacted them for a full refund and was told to send the watch back -at my expense-. I asked for a street address to mail to (so I could use signature on delivery) upon which they refused, saying they only provided a PO Box. This went back and forth until they finally said that they would reimburse me return shipping as well as initial shipping costs. This was of course once I took down my negative review on Trust Pilot, threatening me with action from their ...read more