Webber's Carpet Warehouse

An error was made when our carpet was laid. There was no shifting of blame or reliance on contract fine-print. The integrity and professionalism of staff, particularly Michael, was refreshing. Within days the error had been corrected. It’s easy to provide good service when things go smoothly but much harder when things go wrong. I would highly recommend Webbers Carpet Annandale

In September 2016 we spent $6500 for 3 BR carpeting from Webbers. Measurement and install were great and on time. Carpet looked great. Within 6 months, the carpet started bubbling up from the underlay they installed and pulling out from the kitchen join. The carpet has its own manufacturers warranty, but the install supposedly has a lifetime warranty from Webber per contract. Probably just needs tightening and renailing in two spots, but repeated phone calls went unanswered, same with emails. Eventually we were able to contact and arrange for Webbers to send over an installer to retighten the carpet. We stayed home from work for the afternoon to do so: the installer never showed, didn't call and additional calls to reschedule have not been returned.

Webbers started well, but the follow up has been awful with customer care after the sale sadly lacking, all the more so for a minor fix soon after the install.

Jim L

The best way I can sum up the service I received was lacklustre. No real urgency to help me get a carpet of what I required but more urgency sell me underlay and fitting. I am not a carpet expert by any stretch of the imagination but a little help would have been good from one of three staff who did not show much interest in selling carpet. To sum up my custom was taken elsewhere.