Possibly the worst customer service experience I've ever had.
6 Weeks and 3 attempts to deliver and asssemble an order in excess of $8,000 that was in stock!!
The only contact is via some automated email process. They never call you . They never call you back. I chased them. I chased them again... and again.,.. and again. The people I spoke to didn't even pretend they cared and they never apologised.. despite the fact I paid for their "premium" delivery ...read more
Sadly very disappointed with their delivery system , ordered a desk chair about 2 months ago and had the call last week that they could deliver on the Thursday , I waited till 4pm then rang customer service to find out that they could see my information but got some reason my delivery was put in incorrectly , so rescheduled for today Monday , again I waited all day for delivery , I ran again and again they told me my delivery information was lost , this is annoying so now I have to reschedule my day again for deliver next Monday , why are you guys so disoriginised , as a customer I feel more should be offered specially as I have had to change my plans for your mistakes ,
As per their usual M.O, with every Pottery Barn store there is always a West Elm store, albeit nearby, next door, or in this particular case, on the same roof of the same store with one store flows to another. The West Elm floor space might be a little less than of the Pottery Barn but since it occupies more of the outer part of the shop, the natural light that comes into the floor-to-ceiling glass windows makes the shop a lot more inviting.
West Elm stocks up a more modern range of furniture and homewares than Pottery Barn, and they are generally slightly less expensive too (although it still does carry its premium price tags). The products are very much up-to-date with the latest styles, and occasionally there are also some third party products sold on ...read more
