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ABSOLUTELY APPALLING EXPERIENCE! This company GRAVELY UNDERESTIMATE THE IMPORTANCE OF THE CUSTOMER EXPERIENCE!! NO understanding of problem resolution, things went from poor to worse to UTTERLY DISMAL and INSULTING!! Apology given but efforts to resolve EXTREMELY LACK LUSTRE!! Contacted Franchise owner but away overseas, advised that the General Operations Manager was in meetings all morning but would call me in the afternoon. No call received back from owner or General Operations Manager at all. This was the first time I was buying a brand new car, bubble of exceitement was burst pretty quickly. Cancelled the contract due to no confidence in this company's performance. Will never set foot in their car yard again.