Woolworths Ltd

After moving house a few months ago we picked Belconnen Woolworths as our regular supermarket for weekly shopping and having been going there ever since. A few days ago we had such a horrific experience that we will never be back. We scanned our groceries at the self-scan checkout only to have the register freeze just before we paid. We were asked (not so politely) to rescan everything at another register only to have this register freeze also. Apparently the problem was a voucher we were using SENT TO US BY WOOLWORTHS! We were then lectured by the service representative (later discovered to be the customer service management) and asked to have our groceries scanned a third time after a lengthy wait to see if either register would re-load. The store was busy and we were utterly humiliated by being made to look the cause of the problem and being lectured about something that was far from our problem. In the end after more than 30 minutes of just ...read more

An ok store but afraid the staff are not overly knowledgeable when it comes to the wines...a good no frills service though!