Woolworths Ltd

I completed a large (trolley full - in excess of 50 items) shop at Woolworths Fullarton Wednesday 26 June at 6:45 pm. Approached checkouts which were all closed. Asked assistant and was told that "the checkouts are generally closed at ths time, you have too many items for Express Checkout so you will have to use self-service" I am 65 years of age and the self-service process was both time consuming and painful. The self-service shelf only holds 2 bags, so I was required to move the full bags from the shelf to the floor and then again lift them in to the trolley once it was emptied. Two staff members chatting in the self-service area did not assist in any way tnd the process took me 25 minutes. I do not disagree with automation and in the past have used self-service for a few items, however Woolworths practice in directing an older person with a compromised physical capacity to self-service with a large trollley of goods rather than simply opening one staffed ...read more