Yen Concepts

Since writing about Yen Concepts we have resolved our dispute and I did get a refund. Having said that it should never have escalated the way it did.
It is not hard to resolve matters if everyone is fair.

I am so disapointed in this store.
I was completely duped by them.
I bought a pair of foxes for a 3 year old and asked the question "were they suitable for a 3 year old?" The answer i got was oh she will love them!
Now i know why i got that answer.
They are not toys and have polystyrene bodies with the worst made clothes i have ever seen. One arm had been glued on and was hard as a rock. I paid for them over the phone so did not get a good look at them until they got home as they had packed them when i picked them up
They wer$120. They would not enter into discussions about a refund.
Just said we dont sell toys. They are for decoration purposes only
Do not go near this shop they are unethical and downright deceiving