Bridal Wear Retailers
Young Designers Gallery
Closed until Tuesday
10:00 am - 5:30 pm
97 Upper Heidelberg Road
Ivanhoe, VIC, 3079
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I was pretty disappointed with the service here. The staff made an inappropriate comment to one of my bridesmaids about her weight loss which was pretty upsetting for her. On the day the alterations were not done properly and my bridesmaid had to keep pulling the dress up over her bra. I was too far gone in the process to leave, but if I had my time over I would have gone elsewhere.
Wow mymymy, I'm not too sure how you can tell me what my experience was but thank you for trying. I'm glad you had a good experience with them, I did not. The management made an extremely inappropriate comment to my bridesmaid about weight loss which was upsetting for the bridesmaid. I am entitled to review my experience. If the management does not want bad reviews they should not say inappropriate things to their customers.
Terrible customer service. They were rude and guided me to make a decision that turned out to not be what I expected or wanted. They refused to refund or offer a resolution after multiple attempts to try and communicate with them, they had a 'tough luck' attitude. I could not use the dress and had had to buy another one, leaving me out of pocket $340 which is not what anyone needs when planning a wedding. The dresses in store are fine, but if something goes wrong with you order they will not help you and will not care about your experience as a customer, I wouldn't risk using them for any part of your wedding.
They were rude to my bridesmaids, to the point of insulting them. They ordered the wrong sizes and made us pay for alterations. I would not recommend them to anyone. Such a horrible experience to have when trying to plan a wedding.
I have had a similar experience. They have been rude and dismissive and ultimately cost me $340 refusing to refund a dress I never would have purchased without their guidance. Did you take the matter any further? I am going to VCAT to resolve it as I think their conduct has been very questionable.