Zappala Motors

I had a very disappointing & frustrating experience with these guys. After coming as a new customer, on a friend's recommendation, my car had tuning problems/backfiring only days after they serviced it, so took it back to them for re-tuning. I queried that I wouldn't be charge again and they said "only if we need parts". Consequently they then tried to charge me another $200+ for a new fuel filter and spark plugs. When I pointed out that the spark plugs were long-life and relatively new and asked why the fuel filter issue wasn't identified during the service, they then admitted that they hadn't even checked that these items actually needed replacement but rather they were acting on 'suspicion'. They then tried to blame bad fuel (petrol) and I explained that I ran the car on gas. I also pointed out that presence of engine knocking appeared to suggest a timing issue and it simply needed a re-tune. They told me that they hadn't tuned the car at the ...read more