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Loved my hair when i left had new tape extensions put in and 2 weeks later they started falling out - went back and they were no help what so ever, finally got them to put them back in ( had to wait 5 days until they could do so ) and they lady didn't check where she was placing them so when i had gotten home i had a few extensions lower then the rest and some higher - she didn't bother checking or cutting. Very unhappy.
Made an appt with a staff who was friendly and helpful and left feeling good about my appt later that day. When I returned a few hours later that staff hardly looked at me and directed me to a chair where I sat and waited, and waited, and waited. 35 minutes later without anyone acknowledging me I got up and walked out. Terrible!
Hi Lula, we are so sorry for your terrible experience in our store! As a family owned business we strive to teach our staff the importance of caring for our clients, which is clearly not how you were treated! We hope that you will give us the opportunity to make up for it by offering you a complimentary Style Cut and Blowdry when ever you are ready.
We turkey appreciate your feedback and will ensure the matter is dealt with so no other client shares in this experience.
We hope you accept our apology and give us the chance to make you happy x
