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I was so looking forward to my incredible real timber floor that was to be the highlight of my new home. However shortly after install the timber started to cup and come away from the concrete slab. Long story short, it has been 17 months now and the issue has still not been rectified. We have huge parts of our living room floor missing. Even when we think we have reach an agreement to have it fixed, we end up back at square one again... I am just gutted. Absolutely heartbroken.
These people went the extra mile. They could not do enough to help. Their generosity and beautiful workmanship is amazing. We would highly recommend them to anyone and cannot speak highly enough of their work ethic.
No I'm not related to them, just incredibly grateful for that extra mile that is rarely seen these days. Thank you