Hardware Stores
Bunnings Belrose Warehouse
Absolutely horrendous customer service over the phone. Complete unprofessionalism, I was passed from person to person- being on h0ld a total of 6 times within the 25 minute call. When I was put through the Special Orders (which a surly and apathetic-sounding you woman staff member insisted I needed to speak to- spoiler alert: it certainly was not who I needed to speak to) my honest questions answered with sarcasm and disrespect. The staff member at Special Orders had no manners and treated me like absolute garbage.
Before today I would have never thought twice about relying on Bunnings staff for information about when an item would come into stock. I have always ...read more
They have competitive prices, well a monopoly as Bunnings swallow up everything like a whirlpool. I gave it 2/5 as two service people were excellent, the guy in the paint section and other in the Tool Store. But 2 others, when I asked for help, the "gate guy" was downright rude and gave me minimal assistance. Finally, the girl at the counter was rude as well and didnt even say thanks or hello, but warmly welcomed the person after me, maybe because I am Asian??
Just had the unfortunate experience of visiting this Bunnings store.... We needed some storage shelves and attachments for a hanging rod for a new closet. In a store with seemingly abundant staff no one seems to want to help!
Firstly the shelves- after being told the isle (because it seems there is a policy of not actually taking customers to items) we decided we needed some ...read more
Who would have thought that a hardware store would carry such an extensive range of products, ranging to screws and bolts of different makes and sizes to laundry and gardening needs, building materials to home appliances? Not my vision of a general hardware store until I set foot into a Bunnings store, in particular at Belrose where staff are always approachable and helpful.
I'd like to mention especially the team members at the paint department. They went through great length to help me tweak a paint colour that had already been formulated to suit the colour theme of my property. I truly couldn't be more impressed with their patience, their understanding of the customers' needs, and most of all, their knowledge in their field! Superb, just superb!
