Country Custom Balustrade & Fencing Pty Ltd

On the 18th January I accepted a quote for a handrail for a single step at the backdoor of my elderly mother’s house. As she recently had a fall down that step I was keen for a quick install but was told by Tamworth Country Custom Balustrades and Fencing that due to Covid, and delays at the spraypainters, the earliest possible date for install was Friday 4th March. I was told this was only possible as the handrail was so simple to fabricate. My mother cleared that date and I arranged to drive the 4 hours to be there for the install, as requested by my mother.
On Monday 28th February I rang to check we were on schedule as I’d heard nothing. I spoke with Nigel, who scheduled the original install date. I was told it would require approval by the Owner (Justin) to be added to the installation schedule for that week. I was contacted later that day by Nigel to be told it ...read more