Dr Kenneth Ho

Today on arrival at the surgery I was told the online payement machine was broken and I would have to walk to a bank and withdraw the $230 and pay for my skin check-up with cash. There was no apology and when I suggested that I should be able to make a manual payment on credit card, or as they had all my patient details (there was no way I wouldn't pay at some point) was told they could reschedule my appointement to another day. I'd just driven half an hour to get there and taken time off work, so I reluctanty and very unhappily walked the ten minutes to get some cash. I wondered what would have happened if I'd been in a wheel chair? On my return the machine was working, but rather than say sorry or apologise they said nothing, allowing me to just watch someone else pay online. Again, at the end of the consultation which was good (Dr Ho was great but unfortunately for him I won't be going back) They failed to say sorry, or offer me payment on credit, ...read more