Ella Baché Paddington

I have only been to this establishment twice and I will not be going a third time. Both times the woman took at least 40 minutes to do a Brazilian and both times she did not do it properly. The second time I was charged an increased price, when I pointed this out and showed them the correct price which was in their brochure which was displayed in their store and on their website, their response "yeah it changed the other day so you have to pay it". I was also made to wait 45 minutes for my appointment as she was running late. Not one staff member so much as apologized or acknowledged the fact that she was absurdly late and I had been made to wait for so long. Their combination of bad customer service, sloppy work and high prices will have them seeing an inevitable drop in customer their retention.