Mechanic
Rapid Tune Chadstone
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Exceptional service delivered by Michael and the team - highly recommend!! My engine light came on as I was (thankfully) driving nearby and was recommended to try Rapid Tune. It was 430pm and despite being busy and nearing the end of the day, Rapid Tune welcomed me and found the problem. Luckily it was only a minor issue and Michael made time to source replacement parts and had me back on the road within the hour - incredible. This was far above and beyond and very much appreciated.
Threatened to fill car with 20W50 if I don't pay a premium of $49 to get the "premium" oil required. Even after paying $49 only got semi-synthetic oil.
Told me I needed brake pads changed because "it won't last till next service". Requested old brake pads so I could verify. Guess what, failed to produce said brake pads. Oh, and got charged $65 for "premium pads" too.
If they really are as cheap as all the other reviewers are saying, I'm guessing they aren't shopping around.
Got in touch with Michael from Rapid Tune. He was very patient with me in explaining that the wording used on the offer I received has been updated since I've gotten it (about a year ago) to prevent this same misunderstanding from happening again. Also, the brake pads were kept aside for me, and was in a condition I would have been happy to replace immediately. Even with the misunderstanding they have been very patient, understood my concerns and in the end I am very happy with the outcome. p.s. TrueLocal should allow reviews to be updated.
I had the best experience with mechanics for the first time.
I had a major service on Lexus GS300 which need replacement for engine oil, oil filter, air filter, cabin filter, front brake pads and front brake rotors. I only spend of $630. I usually spend more than $1000 for major service without brake pads and rotors.
Last time I spend $500 to replace the brake pads only.
Now, my car is quiet and smooth again, no more squeky sound every time I press the brake. it feels like new again after a week drive.
Surely I will come back again, I am very happy with the service.
Fantastic Andy ! We are happy to know you're car is running like New again ! What a fabulous review for Michael and the Team at Chadstone. We look forward to seeing you for all your serving and repair needs in the future. - Rapid Tune