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I had an unfortunate encounter with a kangaroo in Yallourn North, hitting it at 100km/h around 8am on the 26th of July. After the incident, my vehicle was transferred to Roger Manson Panels from the Traralgon Tow Truck depot on the 30th of July 2024. The assessment was done that week, and a quote was submitted to RACV on the 2nd of August. It took over a week for RACV to approve the claim, which finally came through on the 13th of August. I was then given an estimated repair completion date for the 13th of September.
However, the experience from there went downhill. On the 6th of September, just a week before the promised completion date, I called Roger Manson ...read more
Had work carried out on front end damage at Roger Manson through RACV. Picked up vehicle and on first night drive found headlight was not working, enquired to Roger Mansons and was told that it was not covered. You would think checking those things before handover and covering would be part of service. Disappointed!