Had lunch their over the weekend. Staff were fairly friendly, & they've done a pretty good job with renovations but food was ordinary. Lacked flavour, wrap was overly soft & didn't taste right & the small amount of chicken present lacked flavour & tasted like it'd been boiled for days.
I booked a stay at the Shoal Bay Spa & Resort on the 24th December and the 25th December 2012 First night I stayed was fine, the next day my family and I paid for a Gourmet Lunch Buffet in the amount of $175.00 and once we started to eat the meal we realized how disgusting it was. Firstly, Poultry Meat was mixed in with Dairy Meet, the seafood was not covered and dried up, after a few minutes we could not stomach the food and left, I approached a staff at reception were I told them about the issue and was offered no compensation and that I would have to Speak with the Management, I did this on the day and Spoke with the Management, they also said they could not help me with this and that I had to take this up with the Higher Management also that morning, we left our sign outside our room requesting our towels be change.. Upon returning to our room about 1:30pm the towels had not be changed.. I contacted reception requesting this be done ASAP, my ...read more
