SIA Medical Centre

Terrible. Just terrible. Shocking billing practices. RUDE and arrogant front desk staff. Disintereseted doctors.

Very rude staff and useless doctor. Never go there

I came in to get a referral update as my last referral had expired and my specialist required a new one. I called and spoke to one of the ladies at reception and she advised Dr SIA was not in today. I said that is fine it is purely to get the referral updated so I'll see who ever is available. She took my name and booked an appointment for me. I came in for my 5:20 appointment and waiting 20 mins and then saw the doctor ( not my regular doctor) for less than 5 mins. Just enough time to ask what the referral was for, who was the specialist. Some small talk later the referral printed off and I was finished my consult. If it lasted longer than 5 minutes it was probably 6 mins in total. I went to reception to pay up and was astonished that just to get my referral it was 75 dollars. I enquired why my 5 min consult was worth 75 dollars and the young guy on reception said it was because I booked an appointment to see a specific doctor. I challenged this and said no that ...read more

When i moved to essendon 3 years ago nearest medical centre i could go was sia medical.i called them in the phone ask to make an appointment with the Dr in 1/2 an hour time but the receptionist ask me to come over and make appointment at the reception.i havnt seen such rude and manner less receptionists anywhere else.that was then but since then recetionist in this medical centre are same in manners until now.wondering they are trained that way or medical can only find people with such behaviour???
But the Doctors are great and friendly.

doctors are pretty good. however their receptionists are extremely rude. I see no reason for employing so many receptionist staff who arent even capable of their job. Customer service? worst.