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Disgusting service. Parcel not deloivered twice while I was sitting at home waiting for it. Notice on gate staews NO DOGS HERE . Luckinly I caought the delivery man once trying to put a card in the post box. Did not even try to deliver. Then he threw my parcel past me through thegate and expected a 62 year old 148 woman to carry an 8 kg parcel on my own. Turned his bakc - Phone dthe company - fobbed off with I will send a message. It will be delivered next week What nonsense. Do not whatever you d use this company.
Don't bother using this company. I booked online and it gave me an option of pick up time frame. The driver did not come at the pick up time so I called and was told that the drivers can come at any time and they cannot guarantee they will pick up. I paid extra for express service - this is terrible service, what's the point of having the option of a pickup timeframe when booking if you do not follow through with this. I will not be using this company again for postage!
Shame on Star Track and any organisation who allows their customers to be subjected to sub standard services. I had received confirmation through Star Tracks tracking system that my parcel was with the driver for same day delivery. I waited all day then at 3:49pm I noticed an update stating that the item had been returned to the depot. After ringing Star Track to find out what has occurred all th ey could confirm was that yes it has been returned but did not know why. I requested a call to see what they were going to do to resolve the issue as no attempt to deliver was made nor a reason as to why not. Needless to say I did not receive a call and was unable to contact them again by phone due to their limited service hours. On the next day I called at 8am sharp and was on hold for 22 minutes. I was then advised that they "believe" that the delivery would be made today. I have been checking the status of the delivery all morning and following is an excerpt of where ...read more
24 Jul 2014 00:00 Freight Manifest Transmitted
24 Jul 2014 18:32 Sydney DFPC Arrived at StarTrack Location for processing
24 Jul 2014 23:41 Sydney DFPC Arrived at StarTrack Location for processing
25 Jul 2014 07:36 Sydney DFPC Onboard with driver for delivery
25 Jul 2014 17:37 Homebush Receiver not available Attempted Delivery Advice No 000183273
25 Jul 2014 17:38 Sydney DFPC Returned to StarTrack ...read more