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This business provided the worst level of customer service I have ever experienced. I purchased a package and was only told about the terms and conditions during my 3rd visit. When I approached management was told that it was my fault and I should have know. I told them I would be contacting the ACCC and only then would they give me my money back. They were horrible.
Avoid!!! Stay away!!! This business change the address and name. Avoid Suntan Doncaster at 599 Whitehorse Rd, Surrey Hills. I purchased 12 Rpl sessions for $799 to use it once a month. Had 5 sessions done and could sign under every single review here. When I try to booked session number 6 they rang me to reschedule the appointment for another week, then another,and then smsed me to cancel an appointment due to Xmas holidays. When I rang again to see when I can have my appointment done they asked me not to ring them due to rpl machine replaement. They promised to ring back when it's ready. It's never happend. They didn't pick up the phone. I left messges on machine. I smsed to numbers I had. Finally three months later, one of the previous employees helped me to find out that this business changed address and still operating but under different name. I contacted them. When asked for refund of unused sessions they promise to book me in for ...read more
After having spent hundreds of dollars here over the years then returning after a period away I was told that the session time Id spent $110 on had expired even though Id barely used it!
When asked why no one had ever mentioned an expiry condition to me prior the management blamed me for not asking!
Avoid!
I went here a few months ago. I wanted to arrange tanning / IPL / facials and a range of other treatments for my upcoming wedding. I wish I had read the comments below first so I didnt waste my time. The customer service was dismal to say the least. I felt like my mere presence was a hindrance to the staff. For a rundown shabby shop, you would think that they would pride themselves on something? I ended up going in for one solarium session, and I felt the need to clean the bed and controls before I got in. As I was leaving the room I could not help but notice a black pubic hair on the chair, not mine that I can assure you. I felt so uncomfortable in their treatment of me and the general hygienic standards that I will never step foot in that place again.
