Goodlife Health Clubs

nice staff huge gym, prices are good, pool access is OP

Worst customer service and constant broken promises... Was told that the admin fee would be waived when I joined. Queried the sign up form and they said that's fine, it will be waived so I trusted them and joined. Fee was charged so I contacted them and they said they don't waive the admin fee and couldn't refund it. So they promised 7 weeks without charge after the first 4 weeks. Well, stupidly trusting them again, I said ok and what do you know, after 4 weeks they continue charging me. Queried them again and they said that they again couldn't waive those fees even though they did it for my friend who referred me to them. DO NOT BELIEVE A WORD THEY SAY!! They will promise you anything to get you to join then break those promises.

Disgusted that i reported to staff and tampon sitting in bottom on spa. Asked how often spa was cleaned and told daily. 24 hrs later i am back at gym and the tampon is still in the same spot in the spa. So much for cleaning daily. I again reported to staff. While i was showering the tampon was removed. God knows how long it was actually in there for over Xmas!! Or when the actual spa is cleaned. Not happy!!!!

Awesome big gym with variety. Gym, classes, squash, tennis, basketball, pool. No waiting on machines and who doesn't love a spa, steamroom and sauna in the change rooms.

The Goodlife Health Club advertise five day free pass for non member on the Internet. I and my husband have been member at Goodlife Health Club for three to four years, recently my daughters wanted to join. It was very difficult for them to get free pass. The service manager, Donna, was not friendly and insisted for my daughter to pay $20 per visit for a trial. Why did they give poor customer service to existing members? They were rude, even looked down on us when they asked for $20 payment for a trial. It was the worst customer service that we have experienced Sometimes we missed the gym for a few months but we kept paying. We didn't ask for them to pay us back.
If they don't want to give free passes, why did they advertise 5 day free pass. It is misleading Goodlife Health Club advertisement. Please be aware!