The Coffee Club

My partner and I had been to thr coffee club for 4 yearsso has been our regular stop. We have seen the odd mistake from time to time but have noticed a true lack of attention to detail over the last 2 months. The floors can be littered with food constantly staff dont seem to notice unless asked to remove it.This time though I was thorouhly disappointed. My partner recieved a near cold cup of coffeewhen my husband wentup to query it he was told he could not have it heated up because the company didnot allow this.When hecame back and told me I went up and asked the same question given the same answer and I said but hereceived it not more than2 minutes ago can he have a fresh hot one at no cost. I did nof receive an answer exct to say that I would be paying for a second one to which I gave them a piece of my mind. I got a coffee free under duressbut it left us both feeling very uncomfortable. Wehave decided to try another coffee shop after this as I have also ...read more

There was a trainee staff member on the register who took my order. One of my orders was a meal from the kids meal selections. On the menu it clearly stated that all kids meals included a kid size drink and an activity pack. I was asked if I would like a 'pop top' with the kids meal for an additional $2 to which I replied, no thank you, she would like a chocolate milkshake. All of our meals & drinks arrived except for the milkshake. I walked over to the counter and asked about this, the staff member turned her back on me and looked through her orders and didn't acknowledge that I was still standing there so I went and sat back down at my table. Eventually a staff member came over with my receipt and told me that I didn't order a kids drink to which I explained about the pop top/chocolate milkshake conversation I had had when ordering. I also pointed it out on the menu where it said free kid sized drink. The staff member told me that she would need to discuss with her ...read more

You are always greeted with a warm welcome and thanked every time you leave! The food, coffee and customer service is flawless!