We offer the option to sign up with your Google or Facebook, as it’s quick, easy and convenient.

However, you can also sign up with an email address if that’s your preference.

Simply click on sign up from our home page and choose the option you prefer.

If you have any further questions, please email us at [email protected].

We accept both positive and negative reviews and comments, so long as they appear to be honest, authentic and written by someone who has had first-hand experience with the business.

We like reviews and comments which are helpful, interesting and funny. Providing as much detail and supporting information as possible will make it more likely for a review to be accepted.

If you have any further questions, please email us at [email protected]

Reviews that don’t meet our guidelines are declined in moderation. We kindly request that you submit an edited version of your review that meets the guidelines.

Our review guidelines should clarify what part of your review needs to be edited.

If you’re still unsure of the problem after reviewing the guidelines, please email us at [email protected]

To write a review, simply go the listing for the business you want to review and click on the “Write a review” button.

Before you start, read our tips on writing a review.

If you have any further questions, please email us at [email protected]

We currently don’t have an edit function for the review feature. 

However, you are able to post a new review on the business listing, and our support team will be able to replace your original post with the new review. 

Once you have posted your new revised review, please provide us with a link to the business listing by sending us an email at [email protected] and we can assist you further.

For information on our review guidelines, please visit https://trueloccms.wpengine.com/review-guidelines

Once a review is posted and it meets our guidelines, it will remain on the website.

However, if your experience with the business has changed, or if you’ve made a typo or a mistake, you can submit a new review which can replace your original review.

Once you have posted your new revised review, please provide us with a link to the business listing by sending us an email at [email protected] and we can assist you further.

Yes.

If any TrueLocal user sees a review or comment they think is inappropriate, unfair or suspicious, they can click the ‘Report’ flag which appears on every review.

If a premoderated review is reported, it will be removed immediately, until it is moderated. If the moderators decide it meets all of True Local’s review guidelines, they’ll display it again on the website.

However, True local won’t immediately remove reported reviews or comments that have already been moderated. In this case, the review will be reassessed, and if the moderation team agree the review or comment is inappropriate, they’ll remove it. If they decide it meets all of True Local’s review guidelines they’ll leave it on the website.

 If you wish to discuss a particular review with us after that, please email us at [email protected]

If you bought a business and kept the same name, you’re using the existing reputation and customer base. In this case, the existing reviews will stay on the listing because they’re part of the business’ online reputation.

However, you can comment on all older reviews to let everyone know that the business is now under new management.

If you have any further questions, please email us at [email protected]

• • If you have any regular customers, ask them to review you on True Local;
  • Ask your customers at the end of a job/transaction to leave you a review on your True Local listing;
  • Send a link to your True Local listing in your email communications;
  • Ask us for Window Stickers. Place these stickers in a prominent place like your shopfront window or on a company car. You can email us at [email protected] to request stickers;
  • Post on your social pages with a link to your True Local listing and ask your customers to leave you a review.

If you have any further questions, please email us at [email protected]

Yes. If you have a business already listed on True Local, open your business page and click “Manage this listing”. Once you’ve claimed it you’ll receive email alerts whenever a new review about your business is published.

If your business isn’t listed on True Local, list your business here for free.

If you have any further questions, please email us at [email protected]

• Review make your True Local listing appear more comprehensive and complete, which increases your chances to get LEADS;
• Reviews play a large part in ensuring that your listing shows up higher in True Local search results;
• Reviews are today’s word-of-mouth: 90% of customers who have seen reviews say this information impacts their buying decision;
• 84% of people say that they trust online reviews as much as personal recommendations (Local Consumer Review Survey 2016).

If you have any further questions, please email us at [email protected]

It’s impossible to keep all customers happy all the time.

Here are some tips for dealing with negative reviews:

• Respond to the reviewer: offer a solution to the customer or add a comment under their review explaining your side of the story.
• Encourage other clients to review your business – lots of good reviews will quickly outweigh a poor review. The most recent reviews appear first, so any older reviews will be pushed towards the bottom of the page.
• If you’re a paying advertiser you can select your favourite review to appear at the top of your reviews and on the search results page.

If you have any further questions, please email us at [email protected]

First, one question: have you claimed your listing?

If you haven’t claimed your listing yet, you won’t be able to update it. Check the articles under ‘Claiming a listing’ to understand how this works.

If you have claimed your listing, you can update your information in the Business Centre.

Log into your profile, hover your mouse over the profile picture on top right, and select Business Centre:

You will then be able to update your listing in your Business Centre. Click on each content category on the right to update your listing.

Some updates (business name, phone, location images and deals) will go through moderation and may take up to 48 hours.

We also have videos that explain how to edit your listing in the Business Centre. This can be located in the ‘Business Centre’ section of our help centre.

If you have any further questions, please email us at [email protected]

The following are the rules we uphold with listing a business on True Local.

• The business name should be just that, your registered name, sole trader name or domain name. It needs to be in title case (which in most instances means each word starts with a capital and the rest of the word is lowercase) for easy readability and can’t include extra descriptions.
• A business can only have one Priority, Basic or Free listing per business. You can only purchase a Priority or Basic listing under another physical location if you have an office, franchise or place of operation in that location. Proof will be required.
• Each listing requires a business name, physical address (no PO Boxes) and phone number. An email address is advisable if you have one. If you’re an online business we’ll need your head office address. If you don’t want to display your address it can be suppressed.
• If you want to market beyond your physical address you can purchase a premium advertising package.
• Mobile businesses can’t purchase a listing for each location you cover. Top of List, Tile and Strip advertisements are the best fit for your business.

If you have any further questions, please email us at [email protected]

To view the range of business categories found on True Local, check out our business type page.  Expanding the different categories will show you more refined categories. If you still can’t find your business category, please contact us at [email protected].

If you’ve just added your business to TrueLocal, please allow 24 hours for your business to start appearing in TrueLocal search results.

If you’re searching for your business in a search engine, such as Google, please note that search engines need to refresh their database to pick up any changes that have been made on the TrueLocal website. The refresh usually occurs within a few days, however, it can take over 6 weeks for search engines to update their database. Please note that TrueLocal doesn’t control this process.

If you have any further questions, please email us at [email protected]

It depends.

If your business has several physical locations, you can add each location under ‘Add Business’ on the True Local home page.

If you’re a mobile business servicing several areas, while you won’t be able to have several listings for different areas, we have advertising products that will allow your listing to appear in several suburbs. Visit our product page and click the “Enquire” button to receive a call from a Sales person.

If you have any further questions, please email us at [email protected]

Basic and Free business listings will only appear in searches for the postcode in which your business is physically located. If you need wider reach, you can purchase premium advertising products for any additional locations you cover.

Read about our different advertising products to help you decide on the best solution for your business, or contact a TrueLocal sales representative to find out more.

If you have any further questions, please email us at [email protected]

We have a wide range of advertising products to make your business stand out and help you reach a wider audience.

Read about our different advertising products to help you decide on the best solution for your business, or contact a TrueLocal sales representative to find out more.

If you have any further questions, please email us at [email protected]

If your phone number has changed, you can edit it in the Business Centre, under the ‘Details’ tab on the left. Click on ‘Contact Details’, and you’ll be able to update your phone numbers and to choose a ‘Preferred Contact Number’, which will be displayed in bigger font and in a frame on your listing.

To find the Business Centre, use this link or hover your mouse over the profile picture on top right, and select Business Centre:

You will then be able to update your listing in your Business Centre.

Important: you need to claim your listing before you can access the Business Centre and edit your listing.

If you have any further questions, please email us at [email protected]

If your business changed name or has a new name, you can update it in the Business Centre, under the ‘Details’ tab. Enter your new business name and click on ‘Save Changes’:

Be careful: you can’t use your suburb in your business name if the suburb is not part of your registered business name.

Your new business name will not be displayed immediately, we will review your request and let you know within 48 hours.

To find the Business Centre, use this link or hover your mouse over the profile picture on top right, and select Business Centre:

You will then be able to update your listing in your Business Centre.

Important: you need to claim your listing before you can access the Business Centre and edit your listing.

If you have any further questions, please email us at [email protected].

You can update your business address in the Business Centre, under the ‘Locations’ tab. Enter your new business name and click on ‘Save Changes’:

Important: your new address will not be displayed immediately, we will review your request and let you know within 48 hours.

You will then be able to update your listing in your Business Centre.

If you have any further questions, please email us at [email protected]

Please contact us at [email protected] and and make sure you include the following information:

– A link to your listing

– A link to the duplicate listing(s)

– Your correct business name, address and phone number

We’ll get back to you as soon as possible.

If you have any further questions, please email us at [email protected]

If your business name, address and phone number are greyed out and can’t be edited in the Business Centre, this is because you purchased your listing from Thryv. 

Practically, this means that the data for your business name, address and phone number is hosted by Thryv, and not by True Local. Consequently, any changes have to be made on the Thryv database.

We kindly ask that you contact Thryv directly to request any update of your business name, address or phone number. You can either call Thryv on 13 23 78 or email them at [email protected].

Changes made by Thryv will then flow through to your True Local listing.

If you have any further questions, please email us at [email protected]

If your request to update your business was declined, it means that our Moderation Team were not able to verify that your business is operating under the name you gave. To let us verify your new business name, please contact us at [email protected] and make sure that you include one of the following documents:

– A utility bill showing the business name and current address

– A scanned letter from ASIC or from the Business Registry showing the business name and current address

– A bank statement with the business name and current address (If you wish you can send unredacted documents (with some parts covered) if you don’t want to reveal any sensitive information.)

– A phone bill (mobile or landline) showing your business name and current address

– Any other official documents showing the business name and current address (unfortunately, we do not accept invoices from other businesses, word documents or extracted information from the public ASIC or ABR website as verification)

Any documents that you send us will remain strictly confidential.

Once we have received this information, we’ll get back to you by email as soon as possible.

If you have any further questions, please email us at [email protected]

If your request to update your address was declined, it means that our Moderation Team were not able to verify that your business is operating at the new address you gave. To let us verify your address, please contact us at [email protected] and make sure that you include one of the following documents:

– A utility bill showing the business name and current address

– A scanned letter from ASIC or from the Business Registry showing the business name and current address

– A bank statement with the business name and current address (If you wish you can send unredacted documents (with some parts covered) if you don’t want to reveal any sensitive information.)

– A phone bill (mobile or landline) showing your business name and current address

– Any other official documents showing the business name and current address (unfortunately, we do not accept invoices from other businesses, word documents or extracted information from the public ASIC or ABR website as verification)

Any documents that you send us will remain strictly confidential.

Once we have received this information, we’ll get back to you by email as soon as possible.

If you have any further questions, please email us at [email protected]

It depends on who uploaded the photo.

How to delete a photo uploaded by the Business Owner

If you uploaded the photo, you will find it in the image gallery, in the Business Centre. To remove the image, hover your mouse on it, click on the bin icon and confirm.

How to delete a photo uploaded by a customer of your business (or from a user profile different from the business owner’s profile)

Customers have the ability to upload photos on listings. As they don’t appear in your gallery, you can’t remove these images from the Business Centre.

To remove this type of picture, go to your listing, open the gallery, and click on the flag on the bottom right the image you want to remove. You will see a screen asking you for a comment; please write this: “Picture reported by Business Owner – Please decline in moderation”. This will let our Moderation Team that they should disapprove this image.

Once your report is done, the picture will immediately disappear from your gallery.

Important: you need to claim your listing before you can access the Business Centre and edit your listing.

If you have any further questions, please email us at [email protected]

Log into your profile and go to your business details page. Click on the “Edit cover” photo button on top right:

To fit within this section, your cover photo will need to be a landscape image, which is a minimum of 1440 pixels by approximately 366 pixels.

Unfortunately, we are unable to resize images. However, you can edit your image with a photo editing software, such as Microsoft Paint.

For more information on uploading a cover photo please click here:

https://www.truelocal.com.au/blog/upload-your-cover-image/

If you have any further questions, please email us at [email protected]

All new and edited deals are moderated before being published on your business listing – this can take up to a few hours. Once moderated by our team, the deal will publicly appear on your business listing.

If you have any further questions, please email us at [email protected]

Search engines, such as Google, need to refresh their database to pick up any changes that have been made on the TrueLocal website. The refresh usually occurs within a few days, however, it can take over 6 weeks for search engines to update their database. Please note that TrueLocal doesn’t control this process.

If you have any further questions, please email us at [email protected]

Business address and business name changes are moderated before they update on the site. Your business listing will reflect your update once our moderation team accepts the change. Please allow approximately 48 hours for this to occur.

If you have any further questions, please email us at [email protected]

Businesses that choose to suppress their whole address will not appear in TrueLocal search results.

You can choose to display a partial address which will mean that your business will appear in search results but not display a physical street location.

You can update your address display preference in the ‘Locations’ tab in your Business Centre.

If you have any further questions, please email us at [email protected]

To update your business location the map, log into your account and go to the Business Centre. Then go to the “Locations” tab, and start by updating your address if required.

To update the pointer on the map according to your address, hover your mouse on the top right corner of the map and click the refresh button. The pointer location is determined by Google map data. If you find that the pointer is not at the right place, you are able to drag and drop the pointer to the desired spot on the map.

If the map is not refreshing, this is most likely because Google can’t find your address. Check that your address is entered correctly in the appropriate fields.

If you have entered a building name, remove it, save, refresh the map and then insert the building name and save again, without refreshing the map.

If the problem persists after that, remove the Level/Unit information save, refresh the map and then insert the Level/Unit and save again, without refreshing the map

If you have any further questions, please email us at [email protected]

If your business is already on True Local but you haven’t claimed it yet, click “Claim this business” in the top right-hand corner of your business listing page:

Follow the prompts and we’ll get in touch to confirm or to ask for more information within 48 hours.

Very important: if you have an email address at your business domain name (like [email protected]), make sure you give us this address! It will speed things up.

If the ‘Claim this business’ button is not appearing on your listing, please read the ‘The ‘claim this listing’ button is not displayed on my listing. Why?’ article.

If you have any further questions, please email us at [email protected]

If you have forgotten which email address you used to claim your listing, our support team will need to unassign the registered email account. Once unassigned, you will be able to claim and manage your listing with a new email address. Please let us know by contacting us at [email protected] and supply the details of your business.

Don’t worry, it happens to the best of us.

You can reset your password from the home page by clicking on ‘Login’ and ‘Forgot your password’.

Enter your email address, click on click on ‘Login’, then on ‘Forgot your password?’ and a link to reset your password will be sent by email.

Make sure you check your junk folder or spam filter. The link is valid for 24 hours.

Once you have managed to log back in, hover your mouse over the profile picture on top right, and select Business Centre:

You will then be able to update your listing in your Business Centre.

If you have any further questions, please email us at [email protected]

In this case, please contact us at [email protected]. Make sure that you send all the requested information to let us handle your request quickly!

Whether you are taking over a business, or selling your business listed on True Local, get in touch with us at [email protected] and we’ll help make the changes.

If you are taking over a business, it’s a good idea to add a line to the description to indicate the business is under new management, and you might want to address any reviews with comments too, is appropriate.

If the listing is not yet managed, you can login and simply click on the “Manage this listing button” on the business listing.

This is because your business listing is already claimed.

You may have claimed it in the past. Try to login into True Local. If you can’t login, try to reset your password by clicking on ‘Forgot your password’ in the login window.

Once logged-in, hover over your profile photo on top right. Select “Business Centre”, and you should see your listing there.

If that doesn’t work, or if you don’t remember claiming the listing, please contact us at [email protected].

You should still be able to login using the original inactive email address and password. Once logged in, you can update your login email and password in the ‘Account settings’ section of your member profile.

If you have forgotten or don’t know the password, our support team will need to unassign the registered email account. Once unassigned, you will be able to claim and manage your listing with a new email address. Please let us know by contacting us at [email protected] and supply the details of your business.

If your business listing is being managed by someone who has left your business, our support team will need to unassign the registered email account. Once unassigned, you will be able to claim and manage your listing with a new email address. Please let us know by contacting us at [email protected].

Reviews make your True Local listing appear more comprehensive and complete, which increases your chances to get LEADS;

Reviews play a large part in ensuring that your listing shows up higher in True Local search results;

Reviews are today’s word-of-mouth: 90% of customers who have seen reviews say this information impacts their buying decision;

84% of people say that they trust online reviews as much as personal recommendations (Local Consumer Review Survey 2016).

If you have any further questions, please email us at [email protected]

Yes. If you have a business already listed on True Local, open your business page and click “Claim this business”. Once you’ve claimed it you’ll receive email alerts whenever a new review about your business is published.

If your business isn’t listed on True Local, list your business here for free.

If you have any further questions, please email us at [email protected]

Consumers like to hear what other people think of a business before using it, and they like to spread the word about their own experiences. Businesses have always relied on this kind of word-of-mouth to get new customers, the only difference today is that it happens online.

Ratings and reviews allow consumers to give businesses feedback, letting them know if they like what they’re doing and giving businesses a chance to respond with a comment. Read more at our review guidelines.

If you have any further questions, please email us at [email protected]

Yes. We moderate everything: most reviews and comments before we publish them. Some reviews are moderated shortly after publication.

We check the content of reviews and comments and ensure that it meets our guidelines. We also use state-of-the art technologies to detect and remove fake reviews.

If you feel that a review shouldn’t be on True Local, report it by clicking on ‘Report’ on the review, and we’ll reassess it.

If you have any further questions, please email us at [email protected]

• If you have any regular customers, ask them to review you on True Local;
• Ask your customers at the end of a job/transaction to leave you a review on your True Local listing;
• Send a link to your True Local listing in your email communications;
• Ask us for Window Stickers. Place these stickers in a prominent place like your shopfront window or on a company car. You can contact us at [email protected] to request stickers;
• Post on your social pages with a link to your True Local listing and ask your customers to leave you a review.

If you have any further questions, please email us at [email protected]

It depends.

If you bought a business and kept the same name, you’re using the existing reputation and customer base. In this case, the existing reviews will stay on the listing, because they’re part of the business’ online reputation.

However, you can comment on all older reviews to let everyone know that the business is now under new management.

If the business has changed the name, please contact us at [email protected].

The content and the rating on your listing are correct, but Google hasn’t picked up recent changes yet. It can take Google up to 6 weeks to reindex their content, so please be patient.

If you have any further questions, please email us at [email protected]

***The information below applies only to customers who have an active paid subscription with us ***

Your Account Manager is your main point of contact for any issue or question about your listing.

You can contact your Account Manager or request a call back by calling 1300 307 401.

If you have any further questions, please email us at [email protected]

Please contact our Finance Team on 1300 307 419 or by email: [email protected]. They will be able to provide you with a copy of your invoice.

If you have any further questions, please email us at [email protected]

***The information below applies only to customers who have an active paid subscription with us.***

To change your contact details, simply call your Account Manager on 1300 307 401, and they’ll update the details for you.

However if you need to update the details on your listing, check the articles under ‘Updating my listing information’.

If you have any further questions, please email us at [email protected]

To update your payment details, contact our Finance Team on 1300 307 419 or by email: [email protected].

If you have any further questions, please email us at [email protected]

***The information below applies only to customers who have an active paid subscription with us.***

Please contact your Account Manager or request a call back by calling 1300 307 401.

If you have any further questions, please email us at [email protected]

Phishing attacks can take many forms, but they all share a common goal – getting you to share sensitive information such as login credentials, credit card information or bank account details.

Some of our customers have been receiving phishing/ scam emails pretending to be from Thryv or True Local, asking them to pay their bill by clicking on imposter links or downloading malicious attachments. DO NOT click on these links or attachments.

Warning signs the email is not from Thryv or True Local
An email is not from Thryv or True Local if it asks you:

• for your credit card details or bank details
• for your login credentials to your Thryv/True Local account
• for any personal or sensitive information
• to click on an attachment to view your bill – our emails never include your bill as an attachment.

Here is an example of a scam email

If the email you received contains the above information, it is not from Thryv or True Local.

If you can’t tell whether an email / bill is legitimate or not, you can verify your bill and account number by logging into our customer portal or calling us on 1800 359 321.

How do I protect myself from email scams?

Tips to help protect yourself:

• If you encounter anything that asks for personal or financial information, double check by calling up the organisation on its official number or searching online for any background information on the sender or offer.
• Beware of emails asking you to urgently verify your account, or log in to pay a bill or fine, or any unsolicited requests for sensitive information. Never respond to a request for personal or financial information in an unexpected email.
• Do not open attachments or click on embedded links in emails or sites you don’t know or trust.
• Be wary of emails that have poor spelling or grammar and similar (but not exact) email addresses, names, logos and URL’s.
• Keep your anti-virus software up to date and run weekly anti-virus and malware scans.
• Secure your wireless network and be careful when using public wireless networks.

How do I notify Thryv of a potential scam?
If you believe you have received an email that is not a legitimate Thryv or True Local email, you can email us at [email protected] or call us on 1800 359 321 for further assistance.

For all other support or to check for widespread scams, please visit the Australian Government’s Scamwatch website.