Optiscreen

Great product and great service. I researched plenty about bi-folds and cafe blinds and that kind of thing and this was the best product and easily the best price. Best design, best quality, best product. It really was the perfect thing for my project design and I was absolutely rapt that it was made and designed here in Australia, in Melbourne! Great support at point of enquiry about the product with visit to my home and proper samples of the Optiscreen door to view and test. And I tested it too -don't worry about that! Installation was very thorough and prompt and the doors even came with a cleaning and maintenance kit. A cleaning product that works a treat btw. I even had to complete a survey to rate the installation process and service. Very professional follow up! Indeed they were very patient with me as I had to delay installation for many months due to problems with my building project. I have a wall of 8 Optiscreen doors that bi-fold and one ...read more

Whilst the product it self can not be faulted at this stage, the customer service after placing an order and when requiring assistance within the warranty period leaves a lot to be desired. I have been ignored, and intimidated and forced to pay additional money for a third party report and a VCAT action before an incorrectly installed set of bi fold doors that cost over $3000 were repaired, almost four months after contact. An awful lot of angst involved as well. Whether they have now been installed correctly I have no idea, they are operational, that is all I can state. As they say, buyer beware!!!